Terms and Conditions
Terms and Conditions Sales Agreement. When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received and confirmed your order. If, in the unlikely event that the goods are unavailable, we will contact you to arrange a substitute item or offer a full refund.How To Make An Order. It is easy to use our website, just browse our categories and when you wish to purchase an item just click on the 'add to basket" button. When you have finished shopping click on the 'go to checkout" button. You will need to choose your delivery option from the drop down menu, then choose your payment method and click on either the 'Paypal" button or the 'Google checkout" button. Here you will need to enter your delivery and card payment details. You will be returned to our website when the process is complete.
Cancellation Rights. You may cancel your contract before delivery, and up to 14 days after delivery. To do this, please email or write to us letting us know you wish to cancel. We will refund you in full, including the original postal charge within 30 days. You do not need to give a reason for the cancellation. However, we would appreciate a brief explanation to help improve the service we offer. If you cancel, you must return the goods to us at your own expense. You are responsible for any loss or damage when you return goods, so we strongly recommend using a delivery service with postal insurance. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
Delivery. Items are normally posted within 1-2 working days (sometimes the same day) after receiving cleared payment (except bank holidays). You will receive an email once your items have been dispatched, so you know when to expect your delivery. Please allow 2-5 working days for delivery 1-2 days for Next Day deliveries. All items are checked before dispatch and are posted in plain packaging, only showing our correspondance address, not our business name. This is for postal security and confidentiality for gift buyers. We post daily Mon-Fri. Items sent to countries outside of the UK may be liable for import duty/tax. This is the responsibility of the customer.
P&P. We charge £2.50 for standard Uk delivery or £5.50 for Royal Mail Special Delivery Next Day. European delivery is charged at £7.95. Items sent via Royal Mail Special Delivery are fully insured against loss or damage. Deliveries are only insured for loss or damage if Special Delivery Next day is used. Orders using the Next Day option will be delivered the day after dispatch, please allow up to 2 days for delivery. Multiple purchases will be posted at no extra cost, as long as they are all paid for at the same time in one transaction. One order, one delivery charge! Import duty/tax is not included in the delivery charge, customers are liable for any extra local charges. Please note that all orders require a signature upon delivery.
Returns/refunds. We understand that it is difficult to buy jewellery online, without touching it or trying it on which is why we offer a 14 day no quibble money back guarantee. If for whatever reason you are not entirely satisfied with your jewellery, we will refund the item(s) upon return. You must contact us within 7 days of receiving your item(s) stating your reasons for return/refund, and then return the item(s) with a copy of the invoice within 14 days of receipt. Items must be returned in their original condition, unmarked,unworn and unused, and with the original gift packaging. Return cost must be paid by the customer, any under-payment on return postage, or costs incurred due to underpayment will be deducted from the final refund. You are responsible for the risk of loss or damage when you return goods, so you should take out adequate postal insurance. Please contact at enquiries@silverjewelleryco.co.uk. This guarantee does not cover the return of pierced earrings due to hygiene reasons.
Contact us. Please feel free to contact us with any questions or queries you may have about us or our jewellery. Please email us at enquiries@silverjewelleryco.co.uk .We try to respond to all messages/emails within 12 hours, (except bank holidays and weekends). Our normal working hours are Mon-Thurs 9.30am-5.00pm (except bank holidays), and Friday 9.30am-4.00pm. We do occasionally work outside these hours during busy periods.
Our Commitment To Privacy/Privacy Policy. Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
The Information We Collect. This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name, Address, Email address, Phone number.
The Information We DO NOT Collect. Credit/Debit Card Information, all payments are received through Paypal which uses secure online technology to protect your details. We never store your credit/debit card details, we only receive the payment from Paypal.
The Way We Use Information. We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive, or in the unlikely event of an order being delayed. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
How You Can Access Or CorrectYour Information. You can access all your personally identifiable information that we collect online and maintain by contacting us at enquiries@silverjewelleryco.co.uk . You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
How To Contact Us. Should you have other questions or concerns about these privacy policies, please contact us at enquiries@silverjewelleryco.co.uk and we will reply as soon as possible, usually within 24 hrs. Alternatively, you can phone us on 05600 345714 (standard call charges apply) between 9.30am-4.00pm Mon-Fri. Some mobile networks may be unable to use this number. Please leave a message if we are unable to answer your call.
